Theme and topic clustering
Similar reviews are grouped automatically, which surfaces the most discussed problems and expectations.
Text and review analytics API
Turn scattered customer reviews into clear product and operational insight.
Reviews are labelled by theme, sentiment, urgency, product area and action type. Teams see what needs to change without reading thousands of free-text records.
“The product is good but the delivery arrived very late.”
DeliveryNegative
“The support team got back to me quickly.”
SupportPositive
“The app screen could be simpler.”
ProductNeutral
Insight dashboard
A pile of free text becomes theme, sentiment and action labels.
Brands analyse review streams continuously and see customer expectations, product problems and campaign impact early.
- The voice of the customer is analysed at scale
- Product priorities become clear
- Crisis signals are caught early
Sentiment and urgency scoring
Negative sentiment, crisis risk and reviews that need a fast reply are prioritised.
Team routing
Action labels are produced for product, support, marketing or operations teams.
Trend stream
Reviews sort themselves into the order teams should act on.
Text is submitted
Reviews, messages or open-ended answers are sent to the service over the API.
Labels are produced
Sentiment, topic, urgency and action area are determined.
Insight is reported
Trends flow into dashboards, reports or product management tools.
NLP
theme extraction
Live
sentiment tracking
Webhook
action output
FAQ
Frequently asked questions about Review Analysis Services
The review analysis service automatically tags texts such as product reviews, survey answers and social media messages by theme, sentiment (positive, negative, neutral) and urgency. Results return to your systems through a REST API.
The service uses models trained for the agglutinative structure of Turkish, irony and spelling mistakes; it evaluates sentence context rather than matching a word list.
E-commerce product reviews, marketplace ratings, app store reviews, open-ended survey answers and support messages can all be sent through the API.
Review Analysis
Let us draw product and operational insight out of your review data.
We review the channels, data and integrations you already have, then set out the right MVP flow.