Contextual detection
It goes beyond a word list to analyse intent, target and the context of use.
Content safety API
Keep your community and customer communication channels safe.
Text, reviews, messages and call transcripts are split into risk categories. The system does not only catch rude words; it also weighs context, who is being targeted, severity and repetition.
Moderation risk matrix
Low
Warning
Medium
Review
High
Hide
Critical
Block
Policy action
The risk score turns into an automatic or manual action according to the platform rules.
Community, support and communication platforms can build fairer, faster and more scalable moderation processes.
- Harmful content is blocked early
- Moderation teams focus on the records that matter
- Brand and user safety get stronger
Risk levelling
Content is separated into warning, hiding, agent review and automatic blocking levels.
Per-channel tuning
Different tolerance rules are defined for forums, live chat, social media or in-game chat.
Live moderation stream
Content can be assessed before or after it is published.
Content is submitted
A message or review is analysed over the API before or after publication.
A risk score comes back
Category, severity, target and the suggested action are determined.
Moderation is applied
The result turns into an automatic or manual action according to the platform rules.
Real-time
risk detection
Multiple
categories supported
Policy
action rules
FAQ
Frequently asked questions about Content Moderation Services
The content moderation service is an API that detects profanity, insults, threats, harassment and toxic language in user content such as comments, messages and transcripts in real time, and returns a risk level.
A word list cannot see context; “this product is awful” and a targeted insult may fall into the same list. The service evaluates intent, target and severity, which reduces both false alarms and missed content.
Content is routed by risk level to a warning, hiding, agent review or automatic blocking; a different tolerance rule can be set for each channel.
Content Moderation
Let us plan a moderation API that fits your content safety policy.
We review the channels, data and integrations you already have, then set out the right MVP flow.