1
CRM Integration
Smart engagement with a voicebot
Customer Experience Measurement
Calling, analysis and insight on a single platform, run by a voicebot.
98%
Call connection rate
35%
More action taken from insight
4.8/5
Customer satisfaction
2
Scheduled Calling
3
Sentiment Analysis
The voicebot is calling…
4
Reporting by Business Unit
5
Conversation Tagging
6
Churn Risk Analysis
Smart engagement with a voicebot
Key Features
Strong voicebot and voice automation capabilities for measuring customer experience.
CRM Integration
Recognises the caller in your CRM and personalises the conversation with profile, segment and history.
Scheduled Calling
Finds a suitable time, creates the appointment and brings the no-show rate down with automatic reminders.
Sentiment Analysis
Scores the emotional tone of the conversation as positive, neutral or negative in real time.
Reporting by Business Unit
Reports the satisfaction score and conversation volume department by department.
Conversation Tagging
Classifies conversations automatically with topic and intent labels.
Churn Risk Analysis
Scores customers at risk of leaving and suggests proactive action.
The advantages of a voicebot in customer experience measurement
Lower cost, a more flexible operation, automatic insight.
Up to 50% Cost Advantage
Bring your operational costs down substantially.
No Extra Cost for Failed Calls
You carry no cost for unanswered or failed calls.
Hello! How can I help you?
An Operation Unaffected by Seasonality
Serve at the same speed and quality through swings in capacity.
Automatic Reporting and Insight
Analyse conversations and generate reports and insight automatically.
24/7
Uninterrupted service
Automated
Smart, automated processes
Flexible capacity
Scales to what you need
High performance
Fast, accurate, reliable
Customer Experience Measurement
We automate customer experience in step with your CRM systems and produce thorough reports.
With voicebot and chatbot assistants designed around your case, we automate your whole customer experience measurement and survey process.
