At Ai Thinks we take the privacy of visitors and customers seriously. This policy explains what data we collect, why and how we use it, who we share it with, and how we keep it safe.
The legal grounds for processing personal data, your rights and how to exercise them are set out in detail in our Data Protection Notice. This policy complements that notice.
1. Scope of this policy
This policy covers the website at aithinks.net and the communication and request processes carried out through it.
End-user data processed within the voicebot, chatbot and API solutions we deliver to customers is not covered here. In those cases the customer organisation is, as a rule, the data controller and we act as a data processor under the instructions set out in the contract.
2. What we collect
We use Google Analytics for visit statistics and Google Ads for ad measurement. Both run with Google Consent Mode: unless you consent, they write no cookies and send no identifier that recognises you. See the Cookie Policy for details.
- What you send us: name, email address, phone number, subject and message content entered in the contact form
- Technical data generated automatically: IP address, browser and operating system information, request time, error and access logs
- Preferences stored in your browser: site language, theme selection and your response to the cookie notice
- With your consent, through cookies: site usage data such as page views, traffic source, approximate location, device and browser information, ad clicks and contact form submissions (without the form content)
3. How we use it
We do not use the data you send us through the contact form or by email for marketing beyond the purpose for which you contacted us. Commercial electronic messages are only sent where consent has been obtained in line with the applicable legislation.
- Responding to your requests and running proposal and demo processes
- Managing pre-contractual discussions and contractual processes
- Keeping our services and website secure and preventing abuse
- Meeting our legal obligations and responding to competent authorities
- With your consent, measuring how the website is used and evaluating the effectiveness of our ad campaigns
5. Where data is processed
Some of the infrastructure services we use, as well as Google Analytics and Google Ads, may be located abroad. In that case transfers rely on the appropriate safeguards foreseen in Article 9 of Turkish Law No. 6698.
For enterprise projects, where data is processed is agreed separately. Organisations that require data to stay in Türkiye can be served from infrastructure hosted domestically or from a deployment that runs entirely inside their own network.
6. Data security
We apply administrative and technical measures to protect your data against unauthorised access, loss and misuse.
- Encryption in transit and at rest
- Role-based access control and the principle of least privilege
- Access and activity logging
- Regular backup and patching processes
- Data processing agreements with suppliers
7. Retention
We keep your data only for as long as the purpose of collection requires, taking statutory limitation periods into account. When the period expires, data is deleted, destroyed or anonymised. Detailed periods are listed in the Data Protection Notice.
8. Your rights
You have rights including access to your personal data, correction, erasure and objection to processing. All of these rights and how to exercise them are explained in the Data Protection Notice.
You can send your requests to support@aithinks.net.
9. Children's data
Our services are intended for business use and are not directed at anyone under the age of eighteen. If we become aware that we hold data belonging to this age group, it is deleted.
10. Changes to this policy
This policy is updated in line with changes to our processes and to legislation. The current version is always published on this page with the last update date shown above.
Contact us
- Email: support@aithinks.net
- Phone: +90 212 222 36 26
- Address: Piyalepaşa Bulvarı No: 73 ORTADOĞU Plaza Kat: 13 / 28 Şişli - İstanbul