This notice is issued by Ai Thinks as data controller under Article 10 of Turkish Law No. 6698 on the Protection of Personal Data (the "Law") and the related communiqué on the fulfilment of the disclosure obligation.
It explains how we process the personal data of people who visit our website, submit the contact form, reach us by email or phone, and of the employees of our customers and business partners.
1. Identity of the data controller
Your personal data is processed by Ai Thinks as data controller, in the scope set out below.
- Address: Piyalepaşa Bulvarı No: 73 ORTADOĞU Plaza Kat: 13 / 28 Şişli - İstanbul
- Email: support@aithinks.net
- Phone: +90 212 222 36 26
2. Categories of personal data processed
The following categories are processed through our website and communication channels.
| Category | Data processed |
|---|---|
| Identity | First name, last name |
| Contact | Email address, phone number, organisation (where stated) |
| Customer transaction | Content of requests and complaints, contact form message, meeting notes |
| Transaction security | IP address, browser and device information, access and error logs |
| Preferences | Settings stored in your browser (language, theme) |
3. Purposes of processing
- Responding to requests and questions submitted through the contact form, email or phone
- Handling information, proposal and demo requests about our products and services
- Managing contractual processes and fulfilling contractual obligations
- Running information security processes and preventing abuse and automated request attempts
- Conducting our activities in compliance with legislation and responding to authorities
- Presenting the website experience according to your preferences
4. Legal grounds for processing
Processing is based on the conditions set out in Article 5 of the Law.
- Article 5/2-c: Necessary for the conclusion or performance of a contract (proposal, demo and service processes)
- Article 5/2-ç: Necessary for compliance with a legal obligation of the data controller
- Article 5/2-e: Necessary for the establishment, exercise or protection of a right
- Article 5/2-f: Legitimate interests, provided your fundamental rights are not harmed (information security, request tracking)
- Article 5/1: Your explicit consent where none of the above applies
5. Method of collection
Personal data is collected through the contact form on our website, by email, by phone and in meetings, electronically and by partly automated means.
Transaction security data relating to your use of the website is obtained automatically through server logs and the bot protection mechanism.
6. Transfer of personal data
Your personal data may be transferred only to the extent required by the purposes above and in accordance with Articles 8 and 9 of the Law.
- To suppliers providing hosting, email delivery and bot protection, so that the service can be provided
- To competent public authorities where we are under a legal obligation
- To business partners involved in the process at your request
7. International transfers
Article 9 of the Law was amended by Law No. 7499, with the changes taking effect on 1 June 2024. The amended structure sets out a tiered approach: an adequacy decision first, then appropriate safeguards, and finally incidental cases.
Where our hosting and bot protection providers are located abroad, transfers rely on one of the appropriate safeguards foreseen by the Law (standard contractual clauses or binding corporate rules). Where standard contractual clauses are used, they are notified to the Turkish Data Protection Authority within five business days of signature.
For the voicebot, chatbot and API solutions we deliver to customers, where data is processed is decided per project. Organisations that require data to stay in the country can be served from infrastructure hosted in Türkiye or from a deployment that runs entirely inside their own network.
8. Retention periods
Personal data is retained for as long as necessary for the purposes for which it is processed, taking into account statutory limitation periods.
| Data | Retention period |
|---|---|
| Contact form records | 2 years from resolution of the request |
| Contract-related data | 10 years from termination of the contract |
| Server and access logs | 2 years from the date of the record |
| Browser preferences | In your browser until you delete them |
9. Your rights
Under Article 11 of the Law you have the following rights.
- To learn whether your personal data is processed
- To request information if your personal data has been processed
- To learn the purpose of processing and whether the data is used in line with that purpose
- To know the third parties to whom your personal data is transferred, in Türkiye or abroad
- To request correction where your personal data is incomplete or inaccurate
- To request erasure or destruction under the conditions set out in Article 7 of the Law
- To request that correction, erasure and destruction be notified to third parties to whom the data was transferred
- To object to a result against you arising from analysis of the data exclusively by automated systems
- To claim compensation if you suffer damage because your personal data was processed unlawfully
10. How to exercise your rights
You may submit requests relating to your rights using the methods set out in the communiqué on the procedures for applying to the data controller.
You may deliver a written and signed application to Piyalepaşa Bulvarı No: 73 ORTADOĞU Plaza Kat: 13 / 28 Şişli - İstanbul, send it from your registered electronic mail address, or write from the email address registered in our systems to support@aithinks.net.
Your request is concluded as soon as possible and within thirty days at the latest, depending on its nature. Where the process incurs a cost, the fee set in the tariff published by the Board may be charged.
11. Changes to this notice
This notice is reviewed in line with changes in legislation and updates to our processes. The current version is always published on this page with the last update date shown above.
Questions
- Email: support@aithinks.net
- Phone: +90 212 222 36 26
- Address: Piyalepaşa Bulvarı No: 73 ORTADOĞU Plaza Kat: 13 / 28 Şişli - İstanbul