Voice Agent
Voice assistant (voicebot)
AI-powered omnichannel assistant
One shared experience across all of your AI assistants.
We design your voice assistants and chatbots to run from a single platform and to deliver one uninterrupted, shared experience.
AI
Ai Thinks Omnichannel Platform
PhoneWebMobileWhatsAppSocialLive chat
Chatbot
Text assistant
Shared experience
Automation
Reporting
Integration
Shared memory
The voice agent and the chatbot share the same memory.
Customer service, sales and operations teams run every channel, AI-powered voice agents and chatbots included, from one intelligence layer, which builds a consistent brand experience.
Context carried across
User identity, last intent, open transaction and conversation summary are preserved between the voice agent and the chatbot.
Smart agent handoff
When the assistant cannot resolve something, it passes the topic, its summary and its priority to the right team.
Channel performance dashboard
Resolution rate, satisfaction, handoffs and answer quality are tracked for voice and text channels on one panel.
Performance dashboard
Voice agent and chatbot performance is tracked per channel on a single panel.
- The channel experience stays consistent
- Handoffs to agents get more efficient
- Customers stop explaining the same thing twice
One
conversation memory
5+
channels supported
Live
performance dashboard
FAQ
Frequently asked questions about Omnichannel Assistants
An omnichannel assistant is an AI assistant that serves web, mobile app, WhatsApp, social media and phone channels with the same knowledge base and the same conversation context. When the customer switches channel, the history is not lost.
Multichannel means a separate bot and separate history per channel; omnichannel means one assistant and one context. An order query that starts on WhatsApp continues on the phone from where it left off.
The assistant passes the topic, a conversation summary and the priority to the right team; once an agent takes over, the bot goes passive. Handover and resolution rates are tracked per channel on the dashboard.
Omnichannel Assistants
Let us design one shared assistant experience for your voice agents and chatbots.
We review your current channels, knowledge base and integrations, then map out an assistant architecture that meets on a single platform.